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Support policies for
each product are described below.
TC Publisher™
Front-line support for TC Publisher is handled directly by PerkinElmer's TotalChrom
Support Services. If an issue arises for a customer that is current with their TotalChrom
support contract, and TC Support is unable to resolve the issue, TC Support will
enlist the assistance of Blaise Software in resolving the problem.
Atlas Report Manager™
Front-line support for ARM is handled directly by Thermo Informatics' Atlas Support
Services. If an issue arises for a customer that is current with their Atlas support
contract, and Atlas Support Services is unable to resolve the issue, Atlas Support
will enlist the assistance of Blaise Software in resolving the the problem.
Blaise Inform™ for Thermo Envision
Ninety (90) days of no-charge installation and technical support administered by email are
included with the purchase of a permanent Inform Designer™ software license. You
can submit a request for installation support here.
After the 90 day period for no-charge support has passed a customer may purchase
a software support contract directly from Blaise Software. If you are interested
in purchasing Inform software
support, please submit a request for information to
our email support system here.
Copyright © Blaise Software Services Inc, All Rights Reserved
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